Privacy Policy

Introduction

Mastid Ryad respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you interact with our educational services.

Information We Collect

We collect and process the following types of personal data:

• Contact information including name, email address, and postal address
• Educational background and learning goals
• Assessment results and progress tracking data
• Communication preferences and correspondence history
• Payment and billing information for our services
• Website usage data through cookies and similar technologies

How We Use Your Information

We use collected data for the following purposes:

• Delivering personalized educational services and tracking learning progress
• Communicating about sessions, schedules, and program updates
• Processing payments and maintaining billing records
• Improving our services and developing new educational programs
• Complying with legal obligations and protecting our legitimate interests
• Responding to inquiries and providing customer support

Legal Basis for Processing

We process personal data based on:

• Contractual necessity to provide educational services you've requested
• Your explicit consent for specific processing activities
• Legitimate business interests in operating and improving our services
• Legal obligations under Singapore law and regulations

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Educators and staff members directly involved in delivering your services
• Third-party service providers supporting our operations (payment processors, scheduling tools)
• Legal and regulatory authorities when required by law
• Professional advisors including lawyers and accountants

All third parties processing data on our behalf are contractually bound to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission and secure storage systems
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection practices

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically:

• Student records are maintained for the duration of enrollment plus 7 years for educational documentation purposes
• Financial records are kept for 7 years to comply with tax and accounting regulations
• Marketing communications data is retained until you withdraw consent
• Website usage data is retained for 24 months

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete information
• Request deletion of your data in certain circumstances
• Object to processing or request restriction of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Personal Data Protection Commission Singapore

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site performance. You can control cookie preferences through your browser settings. For detailed information, see our Cookies Policy.

Children's Privacy

We provide educational services to minors under parental or guardian consent. When collecting data from children under 18, we ensure appropriate safeguards are in place and obtain necessary parental consent as required by law.

International Data Transfers

Your personal data is primarily processed and stored in Singapore. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly.

Contact Information

For questions or concerns about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 142 Cecil Street, Far East Square, Singapore 069541